ja5 Privacy Policy

When you register and use ja5, we collect personal information that is necessary to operate your account, process transactions, and comply with identity verification requirements. The main categories of information we collect are:

• Registration details: Your full legal name, date of birth, email address, and mobile number provided during account creation.
• Identity documents: Government-issued identification submitted as part of the KYC (Know Your Customer) verification process. This may include your Philippine passport, driver's licence, or other valid national ID.
• Payment information: Details related to your deposit and withdrawal transactions, including the payment method used (e.g. GCash, Maya, or Philippine bank transfer) and transaction amounts in PHP. We do not store full card numbers or payment credentials directly.
• Account activity: Records of your gameplay, bets placed, deposits, withdrawals, and session history on the ja5 platform.
• Device and access data: IP address, browser type, device type, and access timestamps collected automatically when you use the platform. This data helps us detect fraud and maintain platform security.
• Communications: Any messages you send to our support team, including the content of your enquiries and our responses.

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data.

The personal data we collect is used for specific, legitimate purposes related to operating the ja5 platform and serving you as a player. Here is a breakdown of how each category of information is used:

We do not use your personal data for automated decision-making that produces legal effects without human review. We do not profile players based on protected characteristics.

ja5 takes the security of your personal information seriously. We use a combination of technical and organisational measures to protect data from unauthorised access, disclosure, alteration, and loss.

Key security measures in place include:

• SSL/TLS encryption applied to all data transmitted between your browser and the ja5 platform — this covers logins, account activity, and financial transactions.
• Access controls that limit who within our team can view personal data, with access granted only where necessary for specific operational tasks.
• OTP (one-time password) verification required for key account actions, adding a second layer of authentication beyond your password.
• Secure storage of identity documents submitted during KYC, with access restricted to verification purposes only.

Your data is retained for as long as your account is active and for a reasonable period thereafter as required by applicable regulations and internal record-keeping obligations. If you close your account, we will retain your data for the minimum period required and then delete it in accordance with our data retention procedures.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your ja5 login credentials and OTP codes confidential.

ja5 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is shared only in limited circumstances necessary to operate the platform:

• Identity verification providers: Third-party KYC service providers who assist in verifying the authenticity of identity documents submitted during registration. These providers are bound by confidentiality obligations and may only use your data for verification purposes.
• Payment processors: Philippine payment processing partners (including e-wallet and banking infrastructure providers) that facilitate deposits and withdrawals. These partners handle transaction data in accordance with their own privacy and security standards.
• Legal and regulatory obligations: We may be required to disclose personal data in response to a lawful request from Philippine government authorities, law enforcement, or in connection with anti-money laundering obligations. We will disclose only what is required and will inform you where legally permitted to do so.

Any third party with whom we share your data is required to handle it in a manner consistent with this Privacy Policy and applicable data protection laws.

ja5 uses cookies and similar technologies to make the platform work correctly and to improve your experience. Cookies are small text files placed on your device when you access the platform. They do not contain your personal financial or identity information.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — these handle session management, login authentication, and security checks. They cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players interact with the platform — such as which pages are visited most and where technical errors occur. This data is used in aggregate form and is not tied to individual identities.
• Preference cookies: Store your settings and preferences so the platform remembers your choices between sessions.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent certain parts of the platform from working correctly.

As a player on ja5, you have rights regarding the personal data we hold about you. These rights are summarised below. To exercise any of them, contact our support team at [email protected].

We will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before we can process them.

ja5 is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a required part of the account registration and KYC process.

If we discover that an account has been created by someone under the legal age, that account will be immediately suspended. Any personal data collected will be deleted in accordance with our data retention procedures. If you believe that a minor has registered on ja5, please notify us at [email protected] so we can take appropriate action.

ja5 may update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements, or improvements to our data practices. When we make material changes, the updated policy will be published on this page with a revised date at the top.

We encourage you to check this page periodically. Continued use of the ja5 platform after an update constitutes acceptance of the revised Privacy Policy.

For any questions, data rights requests, or privacy concerns, please reach out to us at [email protected]. You can also review our related policies: Terms & Conditions and Responsible Gaming.